further at Lowell
We know you’ll bring value to our team. Whoever you are and whatever you bring forward, you’ll be noticed and celebrated here at Lowell.
further at Lowell
We know you’ll bring value to our team. Whoever you are and whatever you bring forward, you’ll be noticed and celebrated here at Lowell.
This is our mission.
We want to make credit work better for all, and to make a positive difference to consumers’ lives, our colleagues’ lives, and to society as a whole. Everyone has unique needs - and we’re ready to serve them. It’s in our DNA to always do things the best way and have a positive impact on everything we touch. It’s our mission, and the kindle that fuels us. We work hard to deliver real benefits to society, businesses, and the economy — all through excellent credit management services.
Together, we make credit work better... for all.
Together, we make credit work better... for all.
Why you’ll love coming to work every day.
Being part of Team Lowell means being part of a dynamic growing company where you can put your talent to the test, grow your skills-base, and career. We want everyone who works at Lowell to thrive, so we’ve created a workplace and culture we know you’ll love. Here, you’ll be supported throughout your working and your personal life. We provide work-related training to equip you with the right tools and we take your mental and physical health seriously. We have a range of benefits in place to make Lowell the employer you’ve been dreaming of.
If you’ve had enough of not being recognised for your input — it’s time to change where you work.
In fact, it’s time for you to enjoy every single day.
If you’ve had enough of not being recognised for your input — it’s time to change where you work.
In fact, it’s time for you to enjoy every single day.
Making work flexible
Work at Lowell is shaped and structured based on dynamic, responsive ways of working. We don’t believe our colleagues need to be in the office at all times to produce their best work. We help our colleagues work flexibly, in ways that work around their day-to-day life.
Taking your career further
All our job roles have long-term development at the very core. There are always new places you could be reaching, and we’ve implemented strong internal mobility to help you progress towards a career that you can be proud of.
Building an inclusive workspace
Every colleague should feel valued, safe, and free to be themselves. We work hard to cultivate safe environments and raise awareness on societal issues.
Shaping leaders who inspire
How we lead at Lowell is the cornerstone of our colleagues' success. Our leaders are passionate about inspiring and motivating their teams towards our common vision. We support our leaders' transformational and charismatic leadership style through regular leadership development programmes and workshops.
Making worklife work better
We believe that engagement and happiness are basic human rights. We strive to fulfil this need for all of our colleagues through regular engagement surveys that measure our colleagues' happiness and help us take informed action to provide a place where everyone wants to work.
Here’s what our
colleagues
say about us.
colleagues
say about us.
Our Values
At Lowell, we bring our promise to our people to life through our values, which stand for what it means to work here. Our team is held accountable to a clear framework based around these values that places our colleagues, customers, and clients at the heart of every decision we make. We want to grow our business the right way and create a great place to work at, without straying from our beliefs. Through them, we can deliver the right outcomes for our customers and our clients as well as our people, whilst achieving our vision to make credit work better for all.
Now you’ve met us, we want to meet you
If you’ve been looking for a workplace that truly welcomes, accepts and supports you, then you’ll love working at Lowell. You can have a career where you'll be supported, learn and develop key skills and be encouraged to make positive, impactful, change for customers, clients, and your teammates. After all, it’s The Lowell Way. We operate across eight different European countries, with careers in a wide range of incredible roles and beautiful locations. Our recruitment process is designed to provide a unique candidate experience by making applications easy, using the latest technologies and a quick and efficient recruitment process.
Hear from the team
Hear from the team
We value what our people do and we want them to have rewarding careers with us. Here’s what our colleagues have said to prove we’re doing exactly that. Don’t just take our word for it.
“We aim to be the best at what we do. Being the best is not just about comparing us to our own industry. It’s about doing the very best we can, being proud of all aspects of our service and delivering for our customers and clients."
John Pears
UK Managing Director
“At Lowell you get out what you put in. I am very ambitious and want to progress quickly. I asked for support in training, mentoring and additional responsibility… and I got it. The best part about my job is that I get to decide how to do it and really leave my mark on how Lowell works with its partners, ensuring we uphold our values."
Joe Byrom
IT Supplier Manager (UK)
“I’m so lucky to work with an amazing group of people from all walks of life. My favourite thing to do at the start of every work day is to check in with my team and see how everyone is and maybe share a little bit of banter along the way! I’ve never worked for a company that puts employee wellbeing at the heart of everything and has so many tools and resources to help us. Lowell is really striving to be the best for its customers and colleagues alike."
Emma Smith
Learning Consultant (UK)
“I’m really proud to work for Lowell because I’m enabled to make a difference through what I do. Even better is that I get to work with amazingly diverse colleagues who challenge the norm and want to do what‘s right. Every day I look forward to speaking to my team and colleagues about their day ahead, their challenges, and how we can create solutions to continually improve customer and client experience."
Mike Ewart
Head of Client Experience (UK)
“Lowell is a fast paced, vibrant workplace with amazing colleagues who always offer support when needed. There are many opportunities to progress within the business and the customer is always at the heart of everything we do. I truly enjoy the flexibility of working from home which helps with ensuring a good work life / personal life balance."
Fiona Corker
Customer Accounts Associate (UK)
"Lowell ist wie eine riesige Familie. Jeder hilft jedem – jeder ist für jeden da und jeder probiert jedem so gut wie es geht zu helfen. Lowell ist auf dein Wohlbefinden bedacht. Eine gute Work-Life-Balance ist ihnen besonders wichtig und bieten deshalb z.B. flexible Arbeitszeiten an, sodass die Freizeitgestaltung auf keinen Fall zu kurz kommt. Eine Sache die mir persönlich sehr am Herzen liegt, da ich meine neue Kraft aus Familie und Freunde ziehen kann."
Jolene Bork
Sachbearbeiterin Insolvenz - Essen, Deutschland
"Im Laufe meiner Ausbildung durfte ich viele Abteilungen des Unternehmens kennenlernen und jede Einzelne von ihnen ist auf ihre Art und Weise vielfältig und macht Spaß. Lowell ist ein sehr gemeinschaftliches Unternehmen, das „Du“ ist von Beginn an fester Bestandteil der Unternehmenskultur. Ich freue mich darauf, meine Kollegen zu sehen und zu wissen, dass jeder Tag etwas Neues mit sich bringen kann. Kein Tag ist wie der Andere, es bleibt immer spannend."
Daniela Zdroiek
Auszubildende Kauffrau für Büromanagement - Essen, Deutschland
"Ich freue mich jeden Tag, wenn ich zur Arbeit gehe, auf die abwechslungsreichen Herausforderungen, die mich erwarten. Auf meine Kolleginnen und Kollegen, die mit mir diese Herausforderungen meistern. Auf mein Team, das mit Freude seiner Arbeit nachgeht und den leckeren Chociatto. ;)"
Marc Wissmann
Team Leader Operations - Gummersbach, Deutschland
"Lowell is a company with a great culture with people who wants to, and will, share the ups and downs of everyday challenges. And at lunchtime you can just stand at the entrance and someone will invite you to join them for lunch"
Jens Lindeblad
“Som Business Controller på Lowell supporterar och utmanar jag organisation och ledning kring siffror, analyser och input, för att hjälpa bolaget att ta de rätta besluten. Ett jobb jag älskar, då man med sina kunskaper kring de finansiella siffrorna verkligen känner att man bidrar till att leda bolaget i önskad riktning."
Jenny Selander
Finance Business Partner (Nordic)
"At Lowell I have been given the chance to continuously grow and take on different responsibilities in a variety of functions. As a leader i get full suport and training as part of our Leadership Development programme which helps me to create the best environment for my team."
Tomas Eriksson
Key Account Manager (Sweden)
"Jag jobbar som projektledare i Lowells nordiska projektteam. Det innebär att jag, tillsammans med andra, leder våra största utvecklingsprojekt vilket kan vara spännande, lärorikt och ibland till och med nervöst. Jag rekommenderar gärna Lowell till både vänner och bekanta om jag hör att de är ute efter spännande utmaningar. Lowell är ju en fantastisk arbetsplats på så sätt att man har alla möjligheter att växa här, både i sin roll men även i karriären i stort och jag själv är ett jättebra exempel på det."
Beatrice Bexelius
Project Manager (Nordic)
"Pidän työssäni sen itsenäisyydestä ja vaikuttavuudesta. Velkajärjestelyllä on suuri vaikutus hakijalleen. Vaikka velkajärjestelyprosessissa on paljon rutiineja, niin opin silti koko ajan jotain uutta ja usein saankin pohtia eteen tulevia pähkinöitä yhdessä osaavien kollegoideni kanssa. Meillä on töissä monenlaisia ammattilaisia eri taustoista ja apua saa aina myös yli tiimi- ja organisaatiorajojen."
Perintäasiantuntija (Suomi)
"Lowell on tilannetajuinen työnantaja, jossa ymmärretään nykyaikaisen työnteon ydinkohdat. Selvisimme pandemia-ajan muutoksista hienosti, sillä meillä oli jo valmiiksi hyvät valmiudet esimerkiksi etätyöskentelyyn ja meillä uskalletaan luottaa työntekijöihin. Perheenäitinä arvostan suuresti työnantajan joustavaa suhtautumista työn ja vapaa-ajan yhteensovittamiseen."
Head of Collection Strategies and IDC (Suomi)
"Työssäni varmistan, että meillä on riittävä määrä henkilöstöä hoitamaan asiakkailta tulevia kontakteja. Nautin työstäni, koska se koostuu niin monesta eri osa-alueesta. Pitää kyetä ymmärtämään dataa, sekä keskustelemaan tuon datan pohjalta. Työilmapiiri on hyvin lämmin ja ihmisläheinen, jolloin raskaskin työpäivä on helpompi selättää. Lowell tarjoaa loistavat henkilöstöedut ja voitkin olla varma, että henkilöstön hyvinvointi on se, joka edellä mennään."
Traffic Manager (Suomi)
"Mit arbejde er både meningsfuldt og spændende. Den fineste opgave er at finde nogle gode løsninger, som folk kan leve med. Det er glæden i mit arbejde. Jeg skaber gode løsninger for både debitor og virksomhed.”
Case Handler (Denmark)
"Det er vigtigt for mig have et meningsfuldt arbejde, som har en effekt på virksomheden. Jeg bliver set som en almindelig medarbejder og er på lige fod med mine kollegaer. Min hverdag er varierende for jeg hjælper privatpersonen på det individuelle plan, og alles situationer er forskellige, hvilket kræver nye løsninger. Det er en virkelig spændende branche og der er mange muligheder i Lowell."
Casehandler (DK)
"Jeg laver beregninger på priser og modeller til vores eksterne partnere. Udvikler analyse værktøjer og rapporter. Det bedste ved at arbejde ved Lowell er graden af selvstændighed. Der er ikke to dage, der er ens. Jeg ved godt, at det er en kliché, men der er stor variation i opgaver, og den måde de skal løses på. Der er masser af plads til udvikling."
Analyst (Denmark)
"Lowell er et dejligt sted at være, hvilket man kan se på den høje anciennitet. Jeg har været rundt i hele huset, så jeg kender de fleste af processerne. I mit arbejde er der mange krav men også ubegrænsede handlemuligheder. Ledelsen vil gøre meget for at få dig til at lykkes, så hvis du har ønsker om fornyelse og udvikling, er der rig mulighed"
Operations Client Responsible (DK)
”Jeg startede i Back Office, hvor jeg lærte virksomheden at kende, og nu sidder jeg i Front Office og taler med kunder. Dét der gør, at jeg har haft en god dag, er en blanding af at mit arbejde er meningsfuldt, at jeg har skønne kollegaer, og at jeg lærer noget nyt hver dag. For mig er fællesskab virkelig dér, hvor Lowell vinder. De værner om sine medarbejdere og laver jævnlige check ins, hvor de spørger hvordan det går.”
Trainee (Denmark)
"Lowell er et selskap med stor takhøyde for å være seg selv, det er en god miks av aldre og bakgrunn som gjør det spennende å være en del av. Samtidig er det et selskap i konstant utvikling, hvor det ikke er så viktig hvordan vi gjorde det før; men hvordan vi kan gjøre det bedre videre. Dette gir også muligheter til å utvikle seg innad i selskapet. Jeg jobber som Teamleder på Special Collection. Vi har rådgivere som er spesialisert på å finne gode løsninger, både for klient og kunde. Jeg jobber med planlegging av ressursbruk, oppfølging av resultater, samt å se etter bedre måter å utføre oppgavene våre på i samarbeid med teamet. Det er utrolig givende å jobbe med dyktige kollegaer som hver dag prøver å gjøre en forskjell; om det er for en skyldner eller hvordan vi kan gjøre en oppgave eller prosess bedre i morgen! For meg er det viktig for meg å sette mål for dagen og da ser jeg frem til å ta tak i dagens utfordringer; for de finnes! Så gleder jeg meg til å møte mine kollegaer, om det er på kontoret eller over Teams."
Teamleader, Collection Support (NO)
"Til venner og bekjente forklarer jeg at jeg jobber med å hjelpe folk som har havnet i vanskelige økonomiske situasjoner ved å finne gode betalingsløsninger. Jeg liker jobben min fordi jeg hver dag møter nye personer i ulike situasjoner og vi sammen finner en løsning som passer deres situasjon. I teamet har vi fokus på å jobbe raskt, samtidig som vi holder kundetilfredsheten høy. Det fører til at vi får gjort mange oppgaver, samtidig som vi alltid tilstreber å finne en god løsning både for klient og kunde. Vi har et veldig godt arbeidsmiljø hvor vi jobber veldig tett og hjelper hverandre med de problemer som måtte dukke opp. Har jeg et problem vet jeg at jeg kan spørre en kollega om hjelp, det gjør at jeg føler meg veldig trygg på arbeidsplassen. Det jeg gleder meg mest til når jeg drar på jobb er å møte kollegaene mine. Teamet mitt jobber veldig tett sammen, noe som gjør at vi kjenner hverandre godt. Jeg vil ikke si at de bare er kollegaer, men også gode venner på utsiden av jobb"
Rådgiver, Customer Operations
"My main responsibility is to be the link between our clients and our colleagues in different departments in Lowell. I "translate" our clients' needs into initiatives and actions in our organisation. The results from these initiatives and actions are often new or changed and improved processes, in addition to a new product or service our clients wish for. I like the combination of continuously improving processes to meet our clients' needs, while nurturing the relations I need to have with different colleagues. Lowell differentiates from many other companies as we are a Nordic company. English is often our working language, as we are collaborating with colleagues in all Nordic countries. Further, I find the focus on internal recruitment into key roles unique; I really felt my experience from being a case handler with the in-depth knowledge in the debt collection processes was of huge value when I started my current role.”
Client Delivery Manager
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